FAQ Manager

Ideally charge after every ride, or when the battery drops below 20%. Let the battery cool down before charging it. Never leave it fully depleted for extended periods. For long-term storage, keep the battery at around 50–60% charge and check the charge level every month.

Use a damp cloth and mild soap — avoid jet washing as high-pressure water can damage electrical components and mechanical parts such as bearings. Dry the bike thoroughly afterwards and apply a light lubricant to the chain.

Store in a cool, dry place away from direct sunlight. Remove the battery if storing for more than a few weeks and keep it at partial charge. Avoid leaving it in freezing temperatures.

Check tyre pressure, brakes, gears, battery charge level, and that all bolts and quick-releases are secure. A quick once-over takes less than two minutes and keeps you safer on and off road.

We recommend a full service every 6 months or after every 1,000 miles, whichever comes first. but as a minimum you should have your bike serviced once a year. Regular use in wet or muddy conditions (e.g. equestrian events) may require more frequent servicing.

A standard Eco Voltz service begins with a wipe down of the frame and wheels so that we can carry out a full safety inspection of the frame, wheels and components. When we are satisfied that there are no faults, we adjust the brakes, clean, inspect and lubricate the drive mechanisim and chain, adjust the gear indexing. Inspect the tyres, adjust tyre pressure check, battery health. check tightness of all fixtures and fittings.

Go to the Events page, select the event you'll be attending, and use the 'Book Servicing' option to choose your preferred time slot. You'll receive a confirmation on-screen.

Yes! Use the My Services section or contact us directly to arrange a workshop booking. Our team will get you booked in at a time that suits you.

Browse the Products page to find the model you're interested in, then use the 'Enquire Now' button or call us on 01246 240362. A member of our team will guide you through the order process and when you are ready to proceed with the order we will ask for a 10% deposit.

Once your order is confirmed, builds are typically scheduled within 1–2 weeks. You'll be kept updated at every stage via the Order Tracking feature using your unique order number.

Yes — you'll receive an email with a unique order tracking link once your order is placed. This shows you exactly which stage your build is at, from scheduled to ready for handover.

We accept bank transfer, Card payment and cash on collection. Please speak to a member of the Eco Voltz team for details on the payment process when placing your order.